![]() ![]() ![]() tech giant says Copilot in Dynamics 365 Sales and Viva Sales leverages AI to help reduce time sellers spend on clerical tasks, such as writing emails to customers and creating an email summary of a Teams meeting in Outlook. It brings advanced AI features to Dynamics 365 Sales and Viva Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, dynamics 365 Marketing, Dynamics 365 Business Central and Supply Chain Center. After beginning to integrate generative AI tools from ChatGPT throughout its product portfolio, Microsoft is launching Microsoft Dynamics 365 Copilot, bringing interactive, AI-powered assistance across business functions and to CRM and ERP systems.Īccording to Microsoft, Dynamics 365 Copilot is designed to take advantage of generative AI to automate tedious tasks like data entry, content generation and notetaking.
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